Customer Service stated that the manager was incorrect and that she herself hates when the store employees give out wrong information and she apologized to me for the clerk/manager's actions. She refused, I left and the following day I called customer service. I told her that wasn't true, that it's a 30-day return policy and that I don't want cash but for my credit card to be refunded. Upon attempting to return online purchases at a Rainbow shop location the manager insisted that their store had a 7-day return policy should customer want cash payment and that my only option was in-store credit. I'm disabled so getting out for me isn't always easy that's why I do 100% of my shopping online several times per week. But, I’m gonna have to stop shopping here, everything just either runs too small or way too big. Love the variety of plus size clothing, shoes, and that they included a kids section. Overall, it truly is a great store but just needs some tweaks. My regular size is usually 1x-2x depending on the shirt. I’ve even had to order some 3x’s and they still run small. only downside is that I had to order a size up. I like this one parka jacket I found but still haven’t gotten a chance to actually wear it yet, but it’s a great fit. Even if they did fit my feet, a lot of them are really trashy. The shoes are not at all meant for wide feet so I’d avoid those. I’d have to wear a tank top under all the shirts. The shirts are super thin and see through, they’re nothing like what it shows. I love my jeans, even though it’s hard to find my exact size since they never make jeans the same size anymore. I’ve had about five different orders of 2-10 items of clothing that I bought from here and I only find about one, maybe zero, clothes that I like from those orders.
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